Return Policy

At Sillport, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help. Please read our return policy below to understand the conditions and process for requesting a return.

Return Eligibility

We accept return requests within 14 days of your order's delivery date.
To be eligible for a return, your item must meet the following conditions:

  • The item is unused, unworn, and in its original condition.
  • All original tags, labels, and packaging are intact.
  • The item shows no signs of damage, alteration, or excessive use.
  • Proof of purchase, such as your order confirmation or receipt, is provided.

Items that do not meet these requirements may not qualify for a return.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned unless they arrive damaged or defective.
These may include:

  • Personalized or custom-made products
  • Gift cards
  • Clearance or final sale items
  • Products that have been used, washed, or altered after delivery

If you are unsure whether your item is eligible for return, please get in touch with our customer support team before submitting a request.

How to Request a Return

To begin the return process, please get in touch with our customer service team within 14 days of receiving your order.
When contacting us, please include:

  • Your order number
  • Your full name
  • The email address used to place the order
  • The item(s) you wish to return
  • The reason for your return
  • Photos of the item if it is damaged, defective, or incorrect

Once your request has been reviewed and approved, we will provide you with the appropriate return instructions. Please do not send any items back before receiving confirmation from our customer support team.

Inspection and Processing

After your returned item is received, it will be carefully inspected to ensure it meets the conditions outlined in this policy.
If the return is approved, your request will be processed as quickly as possible. If the returned item does not meet the eligibility requirements, we may be unable to accept the return.

Damaged or Incorrect Items

Please inspect your order upon arrival.
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible. Providing clear photographs of the issue will help us review your request promptly and determine the most appropriate solution.

Order Cancellations

If you need to cancel an order, please get in touch with us as soon as possible.
Orders may be canceled only before they enter the processing stage. Once an order has been processed, it can no longer be canceled and will instead be subject to this Return Policy after delivery.

Contact Us

If you have any questions about returns, eligibility, or the return process, our customer support team is happy to assist you.
Email: sillport@hotmail.com

We strive to respond to all inquiries within 24–48 business hours and are committed to providing helpful, friendly, and efficient service.